Return Policy and Live animal guarantee

Return Policy and Live animal guarantee

Where’s Nemo Return Policy

New items in unopened packages may be returned within 14 days with a receipt.

No opened package returns.

No feeder returns – fish, rodents, worms, crickets, etc No live guarantee

OUR LIVE PET ANIMAL POLICY

All live animals have varying requirements to be happy and healthy. We do our best to help educate you, but it is up to you to know their requirements and meet them.

All Animals are guaranteed to leave alive.

Any live animal issues must have a receipt and be authorized by Steve

Deceased animals may be replaced with a similar animal at Steve’s discretion if they qualify.

There are absolutely no refunds on live animal purchases.

Freshwater Fish Guarantee – 24 hours – in a tank at 80 degrees Fahrenheit – with a tank water sample, and picture of setup

No guarantee on Saltwater fish

Rodent Guarantee – 72 hours with proper housing and diet and picture of setup

Small Animal Guarantee – 7 days with proper housing and diet and picture of setup

Reptile Guarantee – 7 days with proper habitat, conditions and diet and picture of setup

Bird Guarantee – 7 days with proper habitat, conditions and diet and picture of setup

Tarantula Guarantee – 7 days with proper habitat and picture of setup

Expo events and other location sales events:

Animals are only guaranteed to be live at the time of purchase since we have no control over what happens to them after they leave our care. There is no length of time they are guaranteed for after they leave our care.  We urge you to get them safely and quickly home into a proper habitat.